Frequently Asked Questions

How Do I pay my bill?

   We prefer using PayPal to collect payments from users automatically each month. By using PayPal's subscription service to pay your monthly bill you are ensuring your services will remain active.

  If you do not have a PayPal account you can pay your balance in one of two other ways.
1) Our online credit card system will take your information and bill your card the amount you specify to make paying on your bill easy.
2) You can mail in your check or money order to our sales office and we will credit your account.

   Account balances that become past due are subject to termination and reconnect fees. This does not mean that we will suspend your service  immediately after receiving a declined or late payment, in some cases we will leave an account active and charge a late fee per month until the full balance can be paid in full, but you must contact a service rep first with payment arrangements and get a non termination authorization. In most cases you will have 60 days to pay any remaining balance and we will attempt to contact you before any service charges or suspension activity begins.