Frequently Asked Questions

How long does it take to process my order?

    We Normally try to process applications in less then 24Hours if possible. Some services require more time then others to become completely active. Please keep this in mind and if you ever need immediate service contact a sales rep at one of our contact locations and we will be happy to help you.

Web Hosting - Accounts are activated almost immediately once we have approved your service order. You will receive a welcome email within a few hours which will include all the necessary information to setup your website including a temporary link to upload and view your files until your site becomes fully active.

Domain Name Registration is immediately active once purchased in the "DNS Manager".  Name Server changes can take 24/48 hours.

Dialup Service is activated same day of the order, including Holidays!

DSL Service can take a week to 15 days to become active depending on a few factors. Note: To use this service you must be an SBC-ATT DialTone customer / In the state on Connecticut.

Voice Services - New accounts are setup within 24 hours - Support tickets are cleared in 24/48 hours.